Brown County Office and Business Development Manager

The Office and Business Development Manager will play a key role in planning and developing strategies and the budget process to grow the Brown County office. This position will be 100% responsible for the P & L of the Brown County office while representing Guaranty Titles Services, Inc. in a professional and responsible manner and promoting customer service, directing sales activities and managing the daily operations.  In addition, this role will coordinate, prepare and perform Closings as appropriate for each transaction within the office.

1)    Closer

Facilitate Real Estate Loan Closings for Sale and Refinance Transactions.

• Scheduling of closings with all parties involved in transaction
• Preparation of closing documents for the title company
• Review title documents to ensure closing requirements are met for transaction
• Review of closing documents as generated by lenders / real estate agents /  and/or attorneys involved in transaction.
• Make deposits as appropriate for closing transactions
• Facilitate closings – review and explain documents and terms of transaction to seller, buyer / borrower and obtain/notarize any necessary signatures.
• Ensure delivery of completed documents to concerned parties.

2)    Customer Focus, Sales & Marketing

• Work with President of GTS to come up with local marketing plan for name recognition and boost effectiveness for sales efforts.
• Develop areas of improvement for a customer-focused culture within offices and for employees
• Plan, develop, organize and execute educational opportunities for customers (Title Insurance 101, New Realtor training)
• Develop and execute annual sales and marketing plan to obtain market growth and expansion
• Attend appropriate local events to meet with customers (Board of Realtors events, local banking events, leverage local contacts, etc)

3)    Office Management

• Coaching and Communication
  • Recruit, manage, motive and coach team members when appropriate
• Results Oriented and Aligns Performance for Success
  • Execute a plan to achieve sales (Revenue), profitability (EVA), cash flow and business goals and objectives
  • Resolve problems or issues that are external/internal in a timely manner
•  Continuous Improvement
  • Maintain and promote quality of title product/service required by underwriter, customers and Guaranty Title Service corporate guidelines
  • Comply with state and federal laws
• Achieve a level of professional/technical competence required to perform and/or manage all aspects of the job by continuing education
• Monitor and budget for office supplies, equipment and other materials, and report to designated purchaser

• Bachelor’s degree (preferred)
• Experience with residential and/or commercial real estate is preferred.
• Previous experience building relationships required
• Basic Computer experience required with ability to learn new programs that are specific to job.

• Ability to process, evaluate, document, record and organize information in a timely manner
• Personal attributes required:
  • Use logical reasoning to arrive at solutions to work related issues
  • Maintain self-control under workload pressures without exhibiting negative behavior
  • Learn position to maintain satisfactory performance
  • Establish and maintain effective working relationships by using appropriate interpersonal skills
  • Ability to get along with diverse personalities in a tactful, mature and flexible manner
• Resourceful, well-organized and detail-oriented
• Leads and fosters a team environment
• Title License – obtain within six months of commencement of employment
• Notary – Within 30 days of initial employment
• Minimum of six hours of continuing education annually